Prince William Sound Community College

No Out of State Tuition at PWSCC
Page Header of Office Support O.E.

 

Office Support O.E.


OUTCOMES

Upon completion of this OEC, students will demonstrate the following:

  1. Keystroke skills of 35 wpm.
  2. Entry level skills in managing data using a variety of media.
  3. The ability to develop digital presentations and documents using a variety
    of media.

This certificate builds on the Office Foundations OEC with additional skills an administrative assistant would typically use in an office setting.

MINIMUM CREDIT HOURS22

  1. Office Foundation Requirements 9 credits
    1. Complete the following 9 credits

      Introductory Keyboarding. Covers techniques and mechanics of learning to keyboard by touch.

      Credits: 1.0
      Contact Hours: 0 + 3
      Course Attributes: N/A.
      Prerequisite(s): None.

      Introduction to the Windows environment. Includes file and disk management, the control panel, print manager, windows setup and maintenance.

      Credits: 1.0
      Contact Hours: 0 + 3
      Course Attributes: N/A.
      Prerequisite(s): None.

      Instruction and practice in use of personal computer and Microsoft Word software within the Windows environment for standard word processing operations.

      Credits: 1.0
      Contact Hours: 0 + 3
      Course Attributes: N/A.
      Prerequisite(s): None.

      Introduction to design and use of electronic spreadsheet in a Windows environment. Covers the basic Excel for Windows commands and functions needed to create, manipulate and print spreadsheets.

      Credits: 1.0
      Contact Hours: 0 + 3
      Course Attributes: N/A.
      Prerequisite(s): None.

      Introduces basic concepts, tools, and uses of the Internet. Explores using electronic mail and browsing for research, academic, and personal use.

      Credits: 2.0
      Contact Hours: 0 + 6
      Course Attributes: N/A.
      Prerequisite(s): CIOS 113.

      Introduces basic proofreading techniques. Includes instruction and practices in proofreading for content and usage. Reviews grammar, punctuation, and spelling rules.

      Credits: 2.0
      Contact Hours: 0 + 6
      Course Attributes: N/A.
      Prerequisite(s): None.

      Focus on quality customer services. How to understand customers to improve products and services.

      Credits: 1.0
      Contact Hours: 0 + 3
      Course Attributes: N/A.
      Prerequisite(s): None.

  2. Office Support Requirements 13 credits
    1. Complete the following 13 credits

      Introduces keyboarding of memos, personal and business letters, and envelopes in a word processing program and continues to develop keyboarding speed and accuracy.

      Credits: 1.0
      Contact Hours: 0 + 1
      Course Attributes: N/A.
      Prerequisite(s): CIOS 101A.

      Introduces keyboarding of simple reports and tables in a word processing program and continues to develop keyboarding speed and accuracy.

      Credits: 1.0
      Contact Hours: 0 + 3
      Course Attributes: N/A.
      Prerequisite(s): CIOS 101B.

      Introduces the touch method of keyboarding on a 10-key electronic business calculator while developing speed and accuracy in solving basic business math.

      Credits: 2.0
      Contact Hours: 0 + 6
      Course Attributes: N/A.
      Prerequisite(s): MATH 055.

      Introduces features of Microsoft Outlook electronic communication software. Outlook is a full-featured electronic program that offers e-mail, contact, time, and task management features.

      Credits: 1.0
      Contact Hours: 0 + 3
      Course Attributes: N/A.
      Prerequisite(s): CIOS 101A and CIOS 113.

      Introduces the fundamentals and concepts of a database. Includes tables, fields, sorting, keys, and relational database concepts. Also introduces MOUS certification. Students strongly encouraged to complete CIOS 240A to gain a full understanding of this topic.

      Credits: 1.0
      Contact Hours: 0 + 3
      Course Attributes: N/A.
      Prerequisite(s): CIOS 101A and CIOS 113.

      Introduces fundamentals and concepts of presentation software and design techniques for development of graphic slides, including embedded graphs, tables, and visuals. Also introduces MOUS certification.

      Credits: 2.0
      Contact Hours: 0 + 6
      Course Attributes: N/A.
      Prerequisite(s): CIOS 113.

      Introduces terminology, filing techniques, and ARMA (American Records Management Association) filing rules as they apply to alphabetic, numeric, subject, and geographic filing systems. Students are encouraged to complete CIOS 264A to gain fuller understanding of the topic.

      Credits: 1.0
      Contact Hours: 0 + 3
      Course Attributes: N/A.
      Prerequisite(s): None.

      Introduces students to the duties and responsibilities of office employees in the following areas: mail, records, management, office communications, reprographics, public relations, travel, meetings, conferences, and employment procedures.

      Credits: 3.0
      Contact Hours: 3 + 0
      Course Attributes: N/A.
      Prerequisite(s): CIOS 101A, B, C and CIOS 130A.

      Prepares students in the use of software for the formation and transformation of universal exchange documents. Covers publishing documents in portable document format, designing and creating forms and documents that can be emailed, uploaded, and accessed on the World Wide Web, placed on intranet file systems, or permanently stored on any media storage device.

      Credits: 1.0
      Contact Hours: 0 + 3
      Course Attributes: N/A.
      Prerequisite(s): CIOS 130A and CIOS 146.